Our Guidelines

Appointment Information

We offer our busy clients a reliable timetable; therefore arriving late will simply limit the time of your treatment, reducing your full benefit and enjoyment. Your treatment will end on time to prevent an inconvenience to the next client; the full treatment price will apply.

Appointments and Cancellations

Please allow 24 hours’ notice to avoid a cancellation fee equal to 50% of the scheduled services. If an appointment is scheduled during off hours, prepayment is required.

Please be Mindful

As a courtesy to all of our guests, we kindly ask that you refrain from using your cell phone when receiving a service.

Gratuities
It is our policy to not include gratuities for services. They are offered at the discretion of the client.

Gift certificates

Soul Serenity gift certificates are available for purchase in-store and via phone. All gift certificates may be redeemed for its full dollar amount toward the service of your choice. Gift certificate does not include the use of gratuities.

Check Acceptance

We gladly accept local checks, provided your full name, address and phone number is listed. A $25 fee will apply for all returned checks.

Refund and Return Policy

We strive to provide the highest quality services and products to our clientele and make every effort to ensure your satisfaction. In the event that you have a concern, please speak to a manager immediately and we will address and resolve your concerns. Store credits will be issued for most products returned within 7 days of purchase and with the original receipt. Please note, that ALL makeup and cosmetic items are final sales.

Health Considerations

Our clients’ safety is of vital importance, therefore, we kindly ask that you inform our staff of any allergies, health concerns or illness you are currently experiencing. Please use the following guidelines as a measure of safety when considering a treatment. Always consult your physician for optimum guidance.

Pregnancy

Please inform your practitioner if you are pregnant.
Refrain from any heat-induced services, such as a sauna.
Always consult your physician before any treatment.

Allergies

Please inform your wellness practitioner if you have any allergies.

Medication Use

Refrain from kinetic dermabrasion or waxing if using oral or topical medications that heightened skin sensitivity.

Cold Sores

Refrain from waxing on the affected area.
Refrain from all facials.